CX versus UX via Jared Spool

Design guru Jared Spool has an excellent post on the subject of the difference between CX (Customer Experience) and UX (User Experience) over here. He argues along the same lines as I’ve ascertained (Jared’s always a few years ahead of me!!!) that the root discipline of Marketing owns CX and traditionally advocated on behalf of […]

Hello world!

I was hanging out with Mailchimp’s Gene Lee on May 10, 2019 to share the Design in Tech Report — and while we were monkeying around, we talked a lot about the opportunity around “CX” as the better term to drive out there. I think I left Mailchimp with a different C in mind than […]