2021 CX Report

Abridged edition made shortly after the SXSW preso — in honor of my Mom.

Marc Andreessen’s audacious “software eats the world” (2011) thesis has switched in Tech to a more down-to-earth “safety eats the world” mentality in the wake of SXSW20’s cancellation. In “2021 CX Report: Safety Eats the World” I gathered the trends for greater human safety in the workplace and at home in experience design and technology for both private and public sectors. I also shared my emerging insights from moving into the critical event management space to tackle current and future negative black swan events with technology and design. Guest cameo appearances on stage by Annie Jean-Baptiste, Bon Ku M.D., Wendy Johansson, Mea Cole Tefka, Alison Rand, Alexis Lloyd, Julie Finkelstein, Justin McElderry, Kevin Bethune, Ijeoma Azodo M.D., Kat Holmes, Teema Kabba.

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Eriko Kawakami Cover Design

2021 CX Report cover design by Eriko Kawakami

This year’s report cover was designed by Tokyo- and Berlin-based designer and art director Eriko Kawakami. Kawakami is one of the most important art directors of her generation. You can follow Eriko’s work to learn more on her Instagram.

Tony Ruth’s WFH, R2W, WFW

WFW, R2W, WFW / by Tony Ruth

Tony Ruth is a designer and illustrator who I first came to know through his eponymous BusinessTown Tumblr project. Ruth has been commissioned for two past reports to editorialize a few concepts that I can’t visualize the way that Tony can do … so enjoy his newest creations!

WFH = Work From Home / by Tony Ruth
R2W = Return To Work / by Tony Ruth
WFW = Work From Work / by Tony Ruth

New illustrations are now out from acclaimed designer Tony Ruth on the heels of his incredibly popular series on Equity.

Guest Cameos

Also there were special guest cameos at SXSW in the main reel by Annie Jean-Baptiste, Bon Ku M.D., Wendy Johansson, Mea Cole Tefka, Alison Rand, Alexis Lloyd, Julie Finkelstein, Justin McElderry, Kevin Bethune, Ijeoma Azodo M.D., Kat Holmes, Teema Kabba as “call-ins.”