If you’re wondering how this report was made, it’s the amalgam of many things I see through the period of twelve months between reports — that I sort, annotate, and try to make sense of somehow. Enjoy the 2020 CX Report! It’s what I call a “first pancake” — it’s not quite perfect, but it tastes like something. And it’s a step towards greater understanding of WHY we all need to speak machine. Even if un poco.
The Making Of The CX Report
My various piles that comprise the CX Report are free for you to rummage through. I hope to revisit them when I recover from this annual side hobby of mine. It’s a habit that I’ll eventually give up, I think.
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