Making Of The 2020 CX Report

My basement YouTube studio has been busy! With two HDMI capture cards, five computers, and a partridge in a pear tree the CX Report went “video-first” without a hitch!

If you’re wondering how this report was made, it’s the amalgam of many things I see through the period of twelve months between reports — that I sort, annotate, and try to make sense of somehow. Enjoy the 2020 CX Report! It’s what I call a “first pancake” — it’s not quite perfect, but it tastes like something. And it’s a step towards greater understanding of WHY we all need to speak machine. Even if un poco.

There’s no logic to how I placed these roles and owners when made them into a pile. I’m just a fan of team photos :+). I’ve been lucky to get a solid feel across all of these communities to know that when they work together, happy customers happen.

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The Making Of The CX Report

You’re still here?

—Ferris Bueller

My various piles that comprise the CX Report are free for you to rummage through. I hope to revisit them when I recover from this annual side hobby of mine. It’s a habit that I’ll eventually give up, I think.

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2020 CX Report in 13½ Minutes

This version is a super-condensed summary of the CX Report. You can watch the 82-minute extended version delivered LIVE over here.

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