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1000 Perspectives On Who Should Really Own Customer Experience

In 140-chars or less, in your organization who really should be accountable for “customer experience”?

2020 CX Report Participation Survey Write-in Question

I’ve gathered close to a thousand samples of points of view on customer experience that distill a bunch of thoughts across many voices from around the world. Keep in mind that the collection of voices below is heavily biased towards a “designer or researcher” point of view in the rough ratio of:

  • 71% design or researcher
  • 20% product or biz owner
  • 9% engineer or tech

The new CX Report will be released on May 22. My mailing list subscribers will be the first to receive the report in their inbox.

Sign up for the CX Briefing with no more than 2020 characters, zero images, and all in plain-text.

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